Customer Service Charter
Our customers come from all corners of the heating and plumbing industry. Whoever you are, you can expect exceptional service from Sentinel.
We manufacture premium quality products.
- Reliable products manufactured in the UK
- 25 years of expertise
- Consumer feedback drives product innovation and development
Our relationship with you
We interact with people, as people.
- Exceptional interactions with friendly professionals based at our UK head office
- Knowledgeable and product-trained staff
- Enhanced individual relationships with our customers
We provide an effective, end-to-end service.
- Enquiries will be actioned in a timely manner
- Proven processes enable comprehensive service
- Up to date information will be provided
We are here when you need us.
- Contact us via telephone 9am-5pm Monday-Friday, or through our website
- 24 hour access to emergency hotline
- Outstanding availability of product on merchant shelves