Customer Service Charter
Our customers come from all corners of the heating and plumbing industry. Whoever you are, you can expect exceptional service from Sentinel.
Quality
We manufacture premium quality products.
- Reliable products manufactured in the UK
- 25 years of expertise
- Consumer feedback drives product innovation and development
Our relationship with you
We interact with people, as people.
- Exceptional interactions with friendly professionals based at our UK head office
- Knowledgeable and product-trained staff
- Enhanced individual relationships with our customers
Efficiency
We provide an effective, end-to-end service.
- Enquiries will be actioned in a timely manner
- Proven processes enable comprehensive service
- Up to date information will be provided
Availability
We are here when you need us.
- Contact us via telephone 9am-5pm Monday-Friday, or through our website
- 24 hour access to emergency hotline
- Outstanding availability of product on merchant shelves