I've purchased a Sentinel product from an online re-seller and it looks/smells odd. What should I do?
In the first instance, please check the Product Fact Sheet (available via the corresponding product page) for information about the scent and consistency of the product in question. If you still suspect that the product does not look as it should, we recommend that you contact the re-seller directly. Unfortunately, Sentinel cannot accept any responsibility for products sold by third parties as we cannot guarantee that the product is a legitimate Sentinel product which has been stored and transported properly.