Customer Service Charter

Our customers come from all corners of the heating and plumbing industry. Whoever you are, you can expect exceptional service from Sentinel.

Sentinel Customer ServiceQuality

We manufacture premium quality products.

  • Reliable products manufactured in the UK
  • 25 years of expertise
  • Consumer feedback drives product innovation and development

Our relationship with you

We interact with people, as people.

  • Exceptional interactions with friendly professionals based at our UK head office
  • Knowledgeable and product-trained staff
  • Enhanced individual relationships with our customers


We provide an effective, end-to-end service.

  • Enquiries will be actioned in a timely manner
  • Proven processes enable comprehensive service
  • Up to date information will be provided


We are here when you need us.

  • Contact us via telephone 9am-5pm Monday-Friday, or through our website
  • 24 hour access to emergency hotline
  • Outstanding availability of product on merchant shelves